We ask that you strictly adhere to the appointment time given on your email confirmation for dropping off and picking up. We have a lot of dogs coming and going throughout the morning and afternoon. If you show up before or after your appointed time, it creates a bottle neck of dogs trying to get checked in or out.

We can be flexible to a point when travel plans change, but our staff is extremely busy taking care of training, bathing dogs, deep cleaning and making therapy dog visits outside of the drop-off and pick-up hours listed above, and may not always be immediately available to receive a dog.  Please ask to use our self drop-off and pick-up hours for any drop-offs or pick-ups outside of the listed business hours.  Please call our office ahead of time to be set up for self pick-up and drop-off because there is a special agreement to be signed and you'll receive a code with instructions on how to enter the building.

Our doggy hotel works just like a hotel for people -

Check-in is after 3 pm and Check-out is by 10 am the next day.  We gladly allow for early check-in and late-check out for an additional fee of $10 each per dog, because your dog(s) will participate in doggy daycare if checked in early or checked out late.

Early check-in and late check-out must be scheduled within the drop-off and pick-up times listed above. 

A SURCHARGE of $25 will apply if you insist on picking up or dropping off your dog outside of the times listed above and you are not signed up as a self-drop off or self-pickup client.